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Questions, ideas, or something not working? Send us a message and we’ll get back to you, usually within two days.
studywithocto@gmail.comCommon questions
How do I restore my subscription?
Open Settings in the app and tap Restore Purchases. Make sure you’re signed in with the same Apple account you used to subscribe.
Why don’t my notes appear on my other device?
Both devices need to be signed in to the same Apple account, with iCloud turned on for OctoBuddy AI. New changes usually arrive within a few seconds, and sometimes after you reopen the app.
Can I use it without internet?
Yes, for studying. Notes, summaries, flashcards and quizzes you’ve already made work offline. Creating new study material needs an internet connection.
A flashcard or quiz answer looks wrong. What should I do?
AI can make mistakes. Please tell us which note and which card or question, so we can improve it. Always check important facts against your course material.
How do I delete my data?
Delete notes in the app, or delete the app to remove everything on that device. To remove the iCloud copy, go to Settings, then your name, then iCloud, then Manage Storage. See our Privacy Policy for details.
How do I send beta feedback?
In TestFlight, take a screenshot while using the app and tap Share Beta Feedback, or write to us by email. Every message is read.